Privacy Policy
Last updated: January 2025. This Privacy Policy explains how Oriental Vibe ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website or purchase our products and services. We are committed to protecting your privacy in full compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Information We Collect
We collect information that you provide directly to us, including your name, email address, billing and shipping address, phone number, and payment information when you make a purchase or book a consultation. We also automatically collect certain information about your device and browsing behavior, such as your IP address, browser type, operating system, pages visited, and the dates and times of your visits, through cookies and similar technologies.
How We Use Your Information
We use the information we collect to process and fulfill your orders, provide consultation services, send you order confirmations and updates, respond to your inquiries and customer service requests, deliver newsletters and marketing communications (with your consent), personalize your experience on our website, analyze website traffic and user behavior to improve our services, prevent fraud and unauthorized transactions, and comply with our legal obligations. BaZi reading information and consultation details are used solely to provide the services you have requested.
Cookie Policy
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and serve relevant content. Cookies are small data files stored on your device. We use essential cookies that are necessary for the website to function properly, analytics cookies to understand how visitors interact with our website, and marketing cookies to deliver personalized advertisements. You can control and manage cookies through your browser settings, and our cookie banner allows you to accept or decline non-essential cookies at any time.
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you, such as payment processors (Stripe, PayPal), shipping carriers, email service providers, and analytics platforms. These third parties are bound by confidentiality obligations and are only permitted to use your information to provide services to us. We may also disclose your information when required by law or to protect our rights, property, or safety.
Data Security
We implement industry-standard technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption for data transmission, secure payment processing through PCI-DSS compliant providers, regular security assessments, and restricted access to personal information on a need-to-know basis. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights (GDPR & CCPA)
Under the GDPR, EU and UK residents have the right to access, rectify, erase, restrict processing of, port, and object to the processing of their personal data, as well as the right to withdraw consent at any time. Under the CCPA, California residents have the right to know what personal information is collected, request deletion of their personal information, opt-out of the sale of personal information, and not be discriminated against for exercising these rights. To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Oriental Vibe at privacy@orientalvibe.com or write to us at our customer support address. Our Data Protection Officer will respond to your inquiry promptly and assist you with any privacy-related matters. We are committed to resolving any issues transparently and in accordance with applicable data protection laws.